Walk-in Appointments
We will do our best to treat walk-in patients as the schedule allows. You are also welcome to stop by to get on the schedule, however you may have to wait up to 20 minutes as we may be busy with other patients, and are unable to walk away mid-treatment. If you are able to refer to the online scheduler, you will have a good sense of when we may have time to treat you.

Calls and texts may not be answered for up to 24 hours.

We do not schedule via e-mail or direct message on Instagram

Ack, I'm late!!
We understand you can't control the weather, the MTA, or the traffic! Things happen. If you are running late, we will make our best effort to still treat you, however if you are still within the window of your treatment time please note that your treatment time will be shortened. Please be aware that appointments are packed together, with 4-6 patients arriving for treatments every hour. So you can understand why being late might gum up the system and have a serious ripple effect that will effect the entire rest of the day.
New patient appointments are about 15-20 minutes for intake, and up to 40ish minutes of resting.
Repeat patient appointments are 5-10 minutes long, and up to 50 minutes of resting.
For this reason, if you are more than 15 minutes late, we will only be able to treat you if there is an open slot in the schedule. We need to first honor the standing time of patient who are present, before we can treat late-arrival individuals. If there is not an open slot, it is considered a missed/late cancel appointment and a fee is charged (see below). We understand that charging this fee is not pleasant to enforce or pay, and it may be disappointing to not receive treatment especially if you are in pain. As a small business providing a low cost service, we believe this policy is in alignment with ensuring proper consideration and compensation for the time and energy of everyone who needs and provides services at Common Good Acupuncture.

Rescheduling...
Can be done through our scheduling website up to 24 hours before your appointment.

Keep confirmation emails and/or login info handy, in the event that you need to make any changes.

Cancellations, Missed Appointments
We make every attempt to make acupuncture available to as many people as possible, at some of the most affordable rates in NYC. Our intention is to offer high-quality healthcare at affordable prices and because of that we ask for at least 24-hour advance notice if it is necessary to cancel an appointment.
All appointments that are cancelled with less than 24-hour advance notice or missed without notice (for any and all reasons) will be charged $35 for follow up treatments and $45 for first time visits. We can not afford to absorb the costs of missed appointments and late cancellations. If appointments have been purchased in a package, the missed or cancelled appointment will be deducted from the number of remaining appointments in that package. This policy is strictly enforced.
No-show and last minute cancellation fees are a standard practice across most single-provider appointment-based industries, and acupuncture is no exception.

Mask Policy
Based on CDC recommendations, masks are optional for appointments that are not noted on the schedule as "mask required". We reserve "mask required" hours at the clinic for people who need and want extra protection from potential pathogens or are at higher risk of illness.
Additionally, we ask patients with a cough, cold, or frequent sneezing to wear an N95 mask.
When mandatory, masks must fit over the nose and under the chin with no gaps.
Our mask policy is subject to change at any time.
N95 3m Aura masks and KN95 masks are both available for purchase at our check-out area for $2/each.

Dogs
Pets and emotional support animals are not allowed at the clinic. Service animals should be identified as such with visible insignia.
If you need additional information, please refer to this link: https://www.ada.gov/resources/service-animals-faqs/

We do not treat animals.

We cannot treat you if...
You have had a fever in the last 24 hours of 100°F or above.

Your home currently has activity of, or is being treated for bedbugs, fleas, scabies, or lice

You have had any NEW symptoms of COVID-19, RSV, MPOX, flu, viral/bacterial pneumonia, communicable skin conditions, acute diarrhea, or any other viral illness that is contagious via surfaces, skin-to-skin contact, or sharing air space (breathing).

You have knowingly been in contact with anyone in the last 7 days who has been diagnosed with COVID-19 or coronavirus-type symptom